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VoIP for more than just cost
savings. IP PBX solutions for VoIP can certainly lead to cost savings
such as lower long-distance costs via toll bypass and reduced
maintenance expenses over traditional PBX equipment. However, there are
other tangible benefits to consider in making a business case for VoIP;
for instance, its ability to make a mobile workforce more responsive
from wherever they are. Many IP application suites offer features such
as real-time presence management, Find-Me/Follow-Me, Web-based voice
mail access and other availability tools. Also
unlike proprietary hardware, IP telephony makes it easier to add
functionality by simply adding applications, and also to customize and
automate interaction processes for customers. In short, user and system
capabilities that simply weren't available before IP communications came
along.
Voice over IP (VoIP) is a major step in the evolution of real-time
multimedia collaboration, where businesses can realize competitive
advantages through increased productivity, improved customer service and
lower communications costs. With VoIP, businesses of all sizes can
combine voice, presence detection, instant messaging, video and other
applications for richer, more integrated communications on one converged
IP network. |