UBM - United Business Machines Pakistan - Stratasoft call contact center


	1 Dilgusha Building, II Chundrigar Road Karachi 74200, Pakistan +92 (021)263-5021 (4 lines) Info@ubm.com.pk

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UBM has partnered with world leading call centre solution provider, Stratasoft. Stratasoft is a TRG subsidiary, the largest offshore – controlled call center company in the world with offices in USA, Canada, UK and Pakistan. Stratasoft is now in Pakistan through its sole partnership with UBM, who are StrataSoft's exclusive representative in Pakistan.

Here are some highlights of the solution. Our call centre solution is used:

In over 25 countries

Spread over 6 continents

With over 30,000 live agents

Since 1995, Stratasoft has pioneered call center software solutions for the contact center industry. Stratasoft has a comprehensive patent portfolio that includes predictive dialing, predictive dialing algorithms, contact center database management, contact center campaign scripting, contact center management systems. and advanced interactive voice response (IVR) capabilities.

So whether you are considering call center of 10 agents or 1,000 agents, count on the industry leaders Stratasoft, TRG and UBM to bring you a technology solution that is far superior that anything available in the market.

Feature-Rich Functionality Helps Your Contact Centre Achieve Excellence!

Download Section (PDF and DOC)

- Stratasoft / TRG overview
- Stratasoft / UBM partnership
- Complete Brochure
- StrataQA - Supervisor tool
- StrataSip - Web tool
- StrataVM - Voice Mail
- Strata Dynacall
- Strata IVR

Call Center Pakistan
Stratasoft
Call Centre

Interactive Voice Response (IVR) – Inbound and Outbound

Automatic Call Distribution (ACD) with Intelligent Routing

Dialed Number Identification System (DNIS)

Seamless Predictive, Preview, Power or Manual Dialing

Dynamic Call Blending

Intelligent Call Answering (Screen-Pops)

Call Transfer

Call and Agent Reporting

Call Recording, Monitoring, Coaching and Conferencing & Text Messaging

PC-Based Telephony

Agent Scripting

Multiple Simultaneous Campaigns

Database Integration

Graphical, Highly Visual Interface

Remote Agent Log-On

Voice Messaging and Voice mail

For more information about Stratasoft solution, please visit Stratasoft (www.stratasoft.com), or visit TRG (www.resgrp.com.pk)